{"product_id":"test","title":"Pro Monitoring","description":"\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003e\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\u003cspan\u003eMaximize uptime and offload the mental burden of your system’s health to Sunrun.\u003cbr\u003e\u003cbr\u003eWith system data from nearly 1 million homes we provide industry-leading monitoring, remote troubleshooting, and a phone call within 24 hours of a system production issue.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eBenefits include:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003e24\/7 AI precision system monitoring \u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eRemote troubleshooting\u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003e\u003cspan\u003eSystem error detection \u0026amp; alerts \u003c\/span\u003e\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003ePhone call within 24 hours of a confirmed production issue\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli role=\"presentation\" dir=\"ltr\"\u003eCOMING SOON: Access to discounted inspections \u0026amp; repairs (Sunrun Inspect)\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdetails style=\"margin: 16px 0; border: 1px solid #444; border-radius: 6px; overflow: hidden;\"\u003e\n\u003csummary data-testid=\"details-dropdown\" style=\"padding: 14px 16px; cursor: pointer; font-weight: 600; list-style: none; display: flex; justify-content: space-between; align-items: center; background: #010212; color: #ffffff;\"\u003eWhat happens after an error is detected? \u003cspan style=\"font-size: 18px;\"\u003e▼\u003c\/span\u003e\u003c\/summary\u003e\n\u003cdiv style=\"padding: 14px 16px; border-top: 1px solid #444; background: #111; color: #ffffff;\"\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003eThe Monitoring Pro Response Plan\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003eHere is our process for identifying and resolving system issues:\u003cbr\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e1. Automated Detection\u003cbr\u003e\u003c\/strong\u003eOur 24\/7 AI oversight identifies production drops or system errors when they occur.\u003cbr\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e2. Remote Troubleshooting\u003c\/strong\u003e\u003cbr\u003eWhen an error is flagged, technicians begin remote troubleshooting. We will notify you that remote diagnostics are underway.\u003cbr\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e3. Remote Resolution\u003c\/strong\u003e\u003cbr\u003eIf the issue is resolved remotely, the service is fully included in your monthly subscription. You will receive a confirmation once production is restored.\u003cbr\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e4. Proactive Outreach\u003c\/strong\u003e\u003cbr\u003eIf an issue requires an in-person visit, we will contact you with next steps:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eCritical Issues\u003c\/strong\u003e: A phone call within 24 hours of a confirmed issue.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eNon-Urgent Issues\u003c\/strong\u003e: A phone call, text, email, or app notification.\u003cbr\u003e\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e5. Service \u0026amp; Repair Options\u003cbr\u003e\u003c\/strong\u003eIf an in-person visit is required, you select your preferred service option:\u003cbr\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOption 1: COMING SOON Sunrun Inspect ($499\/year)\u003c\/strong\u003e: An annually renewing subscription that covers the service visit fee and includes one annual in-person inverter and battery inspection. For critical errors, service appointments are guaranteed within 14 days of sign-up (California only).\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOption 2: One-Time Service ($600)\u003c\/strong\u003e: A flat-rate fee for a single in-person diagnostic visit.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp dir=\"ltr\"\u003e\u003cstrong\u003e6. Hardware Replacement \u0026amp; Billing\u003c\/strong\u003e\u003cbr\u003eIf a technician determines hardware must be replaced, costs are handled as follows:\u003cbr\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eUnder Warranty\u003c\/strong\u003e: The replacement equipment is provided at no charge. You are responsible only for the service visit fee and on-site logistics\/labor.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOut of Warranty\u003c\/strong\u003e: You will receive a quote for the cost of the replacement hardware.\u003c\/li\u003e\n\u003cli dir=\"ltr\"\u003e\n\u003cstrong\u003eOne-Visit Resolution\u003c\/strong\u003e: Technicians carry common components to complete diagnostics and hardware swaps during the same visit whenever possible to eliminate additional scheduling and get your system up and running faster.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003c\/details\u003e","brand":"Sunrun Shop","offers":[{"title":"Default Title","offer_id":44705573994565,"sku":null,"price":7.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0643\/7086\/8293\/files\/Sunrun_Pro_Monitoring.webp?v=1779382927","url":"https:\/\/shop.sunrun.com\/products\/test","provider":"Sunrun Shop","version":"1.0","type":"link"}